How to Emoji at Work: A Guide

Elon Musk is a visionary in many areas, but his memo on acronyms at SpaceX will be forever remembered as one of the greatest workplace satires of all time. The memo, aptly titled “Acronyms Seriously Suck,” explained that “excessive use of made up acronyms is a significant impediment to communication.” Musk then goes on for four paragraphs on why acronyms are ruining the culture at SpaceX.

Some thinkers would have us believe that emojis, like emoticons before them, are similarly ruining office communication. Many professionals point to the ambiguity and potential offensiveness of emojis as reasons to avoid them, and they’re not wrong. Emojis can easily be misinterpreted, and while their novelty makes them exciting, it can also detract from the message you’re trying to communicate to a colleague or client.

Of course, this means that using emojis at work is not mandatory, since they are still unacceptable in many contexts. However, emojis can provide helpful subtext or levity to a situation, allowing the recipient of a chat or email to know how it should be interpreted. If you are going to venture into the world of emoji-laden workplace communication, keep these things in mind.

Check Culture Fit

At this point, most workplaces accept emojis in informal modes of communication, like Slack or Google Hangouts. However, if you work in a formal or more conservative industry, it’s a good idea to wait for someone else to send the first emoji. If you have Slack, you can always look at the chat history and see if emojis are a common addition to your public channels.

If you are chatting or emailing, it’s best to wait for someone senior to you to send an emoji before you try out your latest string of sunflowers and laughing-while-crying emojis. Also, it should be noted that while emojis are often acceptable in interoffice communication, you should be careful before inserting them into emails or correspondence with clients, partners, or customers.

Double-Check Your Emoji Meanings

We’ve given this piece of advice before, but for good reason. Studies show that emojis can have different meanings depending on the country you’re in, the device you use, or even the conversation prior to the emoji. There are some commonly-confused emojis you can avoid, but regardless of the emoji you’re using, make sure your recipient will understand the emotion and intent it represents before you send.

Use Smileys to Soften Bad News

It has been shown that one of the most common use-cases for emojis at work is to show that a message is positive. To paraphrase The Atlantic, the problem with work chat is often that electronic messages are devoid of inflection. In longform writing like emails, you have the space to compensate for this lack of subtext by using extra positive words or phrases. But when you’re sending a quick Gchat to a colleague, you don’t have space to fully compensate for the aloof nature of shorthand text conversation. That’s when a positive, smiling emoji will go a long way in building positive interactions and connections with your colleagues.

Make Sure Everyone Is in on the Joke

Another helpful way to use emojis at work is to indicate that you’re joking. Below are some of the most common emojis that indicate sarcasm, but you can use a variety of emojis to show you’re just kidding. Remember, though, that this usage is probably best reserved for colleagues you know well, not your manager at a brand-new gig. Do you use emojis at work? Tell us more about your experience in the comments below.

How Game of Thrones Characters Would Approach a Writing Assignment

Though A Song of Ice and Fire was not written to be a writing guide, there are many valuable lessons in the epic that can be broadly applied to different facets of life.

Spoiler alert

In this post, we will be analyzing characters and their development throughout book five of George R.R. Martin’s A Song of Ice and Fire and season seven of HBO’s Game of Thrones to understand what lessons certain characters can offer to improve your writing.

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Tyrion Lannister

Don’t shy away from your unique (writing) style.

A mind needs books… #BookLoversDay pic.twitter.com/rpkovEoUvU

— Tyrion Lannister (@GoT_Tyrion) August 9, 2017

Tyrion is the youngest of the three Lannister siblings and an outcast. Yet, he has wisely chosen to own his small stature and “monstrous” appearance, which gives him a unique perspective of the world. He even advises such to Jon Snow:

Never forget what you are. The rest of the world will not. Wear it like armor, and it can never be used to hurt you.

Tyrion shines with self-confidence. From his witty one-liners to passing off his own wisdom as “ancient and timeless,” he embodies the truth that his voice matters. Striving for the same authenticity to yourself, your writing will shine.

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Samwell Tarly

Use the resources around you, freely share your insights, and try some poetry.

“No one touches Sam.”@JohnBradleyWest holds #SamwellTarly at #SDCC2017. #GoTSDCC pic.twitter.com/aGDNcJVjj4

— Game Of Thrones (@GameOfThrones) July 21, 2017

Samwell Tarly is a noble whose strengths as a bookish scholar didn’t live up to the expectations of his house, which forced him into the brotherhood of the Night’s Watch. As an assistant to Maester Aemon of the Night’s Watch, Samwell’s true strengths—his loyalty, resourcefulness, and insight—come to the fore. These traits continually serve him and those around him as he travels to the Citadel at Oldtown, where he uncovers a source of Dragonglass (which kills Whitewalkers), cures Jorah Mormont of Grayscale, and offers some editorial advice to Archmaester Ebrose about the title of his book—“Possibly something a bit more … poetic.”

George R.R. Martin himself has even identified with Samwell Tarly, which has led some to speculate that Samwell Tarly is actually the narrator/writer of A Song of Ice and Fire. Learn from him and you’ll be in fine (writing) company.

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Jon Snow

Rely on your support network to create better (writing) solutions.

The reunion we are all waiting for �� #GameOfThrones pic.twitter.com/gLu70dEB8K

— King Jon Snow (@LordSnow) August 7, 2017

Jon Snow begins his journey as an underappreciated bastard of House Stark and hesitatingly rises to lead the Night’s Watch. Eventually, he is elected Lord of Winterfell. Jon Snow, guided by a sense of duty and loyalty to his team rather than by ambition, seeks counsel and consensus almost to a fault. This tendency to rely on his support network and the wisdom of his council helps him to lead well, however. This is exemplified in both his election as Lord Commander of the Night’s Watch and Lord of Winterfell, when supporters speak on his behalf.

Improve your writing the same way by regularly seeking feedback from respected peers.

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Daenerys Targaryen

Trust your intuition and be bold!

Mother of Dragons ��#GameOfThrones pic.twitter.com/bBb0cYLxpJ

— Daenerys Targaryen (@Daenerys_GOT) August 11, 2017

Daenerys Targaryen, Khaleesi, Breaker of Chains, Mother of Dragons. . . whatever you call her, you cannot deny her accomplishments. As an orphan exiled from her homeland, she has overcome many hardships to assert her claim to the Iron Throne of Westeros, including ending the slave trade and bringing dragons back from extinction.

One of her guiding characteristics throughout all this achievement is the faith she has in herself and her intuition. Quite often she trusts her intuition of what is right in spite of contrary advice, and her instinct doesn’t fail her.

Are you looking to improve your writing? Trust your instincts.

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Lyanna Mormont

Be direct. Use short sentences.

If Lyanna Mormont isn't your new hero on Game of Thrones, you're lying: Meet Bella Ramsey. https://t.co/IhsRWkpEuR pic.twitter.com/wNL7NVnoPC

— E! News (@enews) July 1, 2016

This young Lady of Bear Island was orphaned at age ten after the Red Wedding and became one of the youngest leaders in Westeros. Though her participation has only picked up recently in the series, her style is iconic—demonstrated as early as Season 5, when she is asked to bend the knee to Stannis Baratheon:

“Bear Island knows no king but the King in the North, whose name is Stark.”

Lyanna is a master of brevity. Her bold, confident directness silences those around her and lends her a tenacity all her own.

Bolster your own writing by using the same technique: keep it simple.

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Davos Seaworth

Don’t be afraid to learn something new.

#GameOfThrones Davos Seaworth needs a job https://t.co/eHomtJLgkD pic.twitter.com/dXDeZXk4eC

— USA TODAY Life (@usatodaylife) April 28, 2016

Davos Seaworth, or the Onion Knight, is a reformed smuggler whose loyalties lie with whomever he sees as the greatest hope for the people. In his journey to support those leaders, he hasn’t shied away from the learning he has had to pursue. He unashamedly takes reading lessons from a child. He willingly admits his wrongs and his lack of familiarity with traditions. He embraces the need to continually learn rather than seeing it as a failing or weakness.

Becoming a great writer is a learning process. Humble yourself to that and see where it will take you.

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Margaery Tyrell

Know your audience.

#TheWarsToCome ��♠️ pic.twitter.com/8gCMKZzfmC

— Margaery Tyrell (@MargaeryTyrelI) April 13, 2015

Margaery Tyrell, wife of Joffrey and later Tommen Baratheon, was raised to master court politics at Highgarden. While in King’s Landing, she excels, garnering the love of the people as well as her husbands. The personalization she shows to the people she is with wins her power quickly. She caters to her audience so well that Queen Regent Cersei Lannister begins to doubt her own influence over her son, King Tommen, and orchestrates Margaery’s demise.

Learn about your audience and give what you can to them in your writing.

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Melisandre, The Red Woman

Don’t overestimate your own opinion.

"She had no time for sleep, with the weight of the world upon her shoulders" – Melisandre, A Dance With Dragons#PrepareForWinter #ImSoTired pic.twitter.com/GXTa9Zk9Th

— Melisandre of Asshai (@TheRedWoman) June 26, 2017

Where self-confidence and instinct can improve the authenticity and effectiveness of your writing, Melisandre, a Red Priestess of the Lord of Light, shows how over-confidence can lead you astray. Born an orphan and trained as a priestess, Melisandre is so convinced of her powers of prophecy that she leads Stannis Baratheon to wage a war he catastrophically loses after sacrificing his own daughter in a vain effort to gain favor with the Red God.

This experience teaches Melisandre that her interpretations of the prophecy are not, in fact, perfect and that much can be lost from valuing your skills and opinion too highly.

The writing tip here? Learn to balance your instinct and self-confidence with gut-checks now and then to be sure you’re on the right track.

5 Simple Ways to Write about Negative Issues with a Positive Spin

Have you ever written something only to have the recipient completely misunderstand your intent? Or been accused of abruptness when you thought you were being businesslike and efficient? There are a lot of moving parts when it comes to communicating effectively, but among the most important is tone.

I’ve spent nearly two decades in the online trenches in roles ranging from business owner to forum moderator to PR email writer extraordinaire—a true virtual diplomat. Here’s my best advice for writing about negative issues in a way that sounds positive and productive.

1Present solutions instead of problems.

It’s better to talk about what you can do rather than what you can’t. Formulate a solution or alternate plan and present that instead.

I can’t meet with you tomorrow morning because I’m booked.

Tomorrow afternoon works better for me. Would a 2 p.m. meeting fit your schedule?

Not everyone will remember to bring their handbooks to the meeting, so we should bring extras.

Let’s remember to bring extra handbooks to the meeting in case anyone needs a copy.

2State what you want, not what you don’t.

Why focus on preventing a negative outcome when you can encourage a positive one? Instead of beginning requests with “don’t,” try stating what you do want.

Don’t leave your leftovers in the break room fridge over the weekend.

Remember to take your leftovers out of the break room fridge on Fridays.

Do not bring laptops to this meeting.

Laptops aren’t necessary at this meeting, so leave yours at your desk.

3Keep hyperbole in check.

Sometimes exaggerated language is used to great effect (particularly by advertisers) to promote something or speak to positive issues, but when you use it in a negative context it can evoke bad feelings. Watch out for words like always and never. They’re more likely to mean sometimes than either of those extremes.

You always file your reports late.

I sometimes receive your reports after the deadline.

We never get anything done.

Let’s stay on task so we can get things done.

4Try “I statements.”

When you’re tackling a difficult issue, statements that begin with “you” (and especially “you always” and “you never”—see the previous tip about hyperbole) tend to sound like accusations. And accusations, of course, raise a person’s defenses.

When you’re bringing up something negative, keep the focus on how the situation makes you feel rather than what the other person did.

You never listen!

I find it hard to communicate when I’m worried that I’m not being heard.

You’re always on my case!

I feel frustrated when I’m frequently reminded to do my work instead of being trusted to meet my responsibilities.

5“I’m sorry, but . . .” means you’re not sorry.

When I was a kid, and I’d apologize for some heinous act of childhood treachery, I’d often apologize with, “I’m sorry, but—” My mom would cut me off in my tracks, saying, “Any time you add a ‘but’ it means you’re not sorry, you’re just defending yourself.”

When you’re sorry, be sorry. Excuses and other defenses render apologies useless.

We’re sorry your shipment was delayed, but we had a lot of orders this week.

We’re sorry your shipment was delayed. The number of orders we received this week took us by surprise!

I’m sorry I interrupted you, but I felt the conversation was headed in the wrong direction.

I’m sorry I interrupted you. Let’s keep the conversation on a positive track.

Here are a couple of things to consider before you send an email, write a social media post, or address anything negative in writing.

• Do an empathy check. Read what you’ve written as though you’re the recipient. How would you feel if someone sent this to you? Is there anything you can change to make the message more positive, or to focus on solutions instead of problems?
• Sit on it. Have you ever fired off a scathing missive and almost immediately regretted it? Give texts about negative issues a cooling off period before you send or post them. Chances are, you’ll be able to rewrite with a more positive mindset once you’ve had some time to process.

It’s not always appropriate to be upbeat and enthusiastic. A realtor, for example, wouldn’t want to sound chipper when she’s writing to tell a client that the value of their home has dropped significantly due to a downturn in the market. But maintaining a positive, solution-focused tone can make things like bad news or criticism less devastating.

This Emoji Guide Is Fire

Emojis may be the cutting edge of language, but do any of us really know how to use them? For example, let’s say your friend sent you a text that read, “???☺️.” Would you know that it meant “the key to success is a great attitude”? Unless you and your friend have already established emoji conventions of your own, probably not. Emojis, while an interesting communicative device, don’t yet have a formal system of grammar governing their use. In fact, SwiftKey, one of the apps that helps people send more emojis, has shown that emoji combinations are overwhelmingly repetitions of a single emoji for effect. This supports the stance that emojis are not a new language, but a system that allows speakers of a certain language to express emotions and opinions in a new way.

Although the emoji system of communication will most likely evolve, we’ve collected a few best practices to help you use emojis more efficiently. Check them out and leave your thoughts on the future of emojis in the comments below.

A Guide to Emoji Grammar from Grammarly

Are Seasons Capitalized?

When we write the days of the week, we capitalize their names. We do the same for months. But when it comes to seasons, more often than not you’ll see them written in lowercase. Not that they’re always written that way—once in a while you’ll see them capitalized, which should suggest that there are some capitalization rules that apply to seasons after all. So here they are.

In General, Can You Capitalize Seasons?

The seasons—winter, spring, summer and fall—do not require capitalization. Some people think these words are proper nouns and capitalize them using the capitalization rule for proper nouns. But seasons are general nouns, so they follow the capitalization rules that apply to other general nouns.

Does that seem unfair? We capitalize Monday and February, so why not summer? It’s a valid question. But then again, if we were to always capitalize the names we give to specific periods of time, wouldn’t we then also have to capitalize afternoon or morning? You can debate this as much as you’d like (and please do in the comment section), but as things stand right now, seasons are common nouns, so no capital letters for them.

When Can You Capitalize the Names of Seasons?

There’s one exception that you’ve probably already thought of: when the name of a season is the first word of a sentence, you should capitalize it. Likewise, capitalize seasons when they are part of a proper name or a title, like the Summer Olympics. If your name is Summer, which is great because it’s a lovely name, there’s no reason not to capitalize your own name.

If you’re a poetic soul and you like to think about seasons as if they were people, you can also capitalize their names. If you want to write a verse that describes how summer is caressing you with his warm arms, go ahead and capitalize that “s.” But when you’re done with the poem, remember to switch back to lowercase in your everyday correspondence.

A quick summary:

• The general rule says that seasons should not be capitalized. They are common nouns, not proper nouns.
• But there are a few exceptions that call for capitalization. Capitalize the name of a season when it’s the first word of a sentence or part of a proper noun. If the season is being personified, you can capitalize it then, too.

Examples

This fall, you can cozy up in military-style outerwear, throw on a tartan coat, try out a sweeping cape, or keep the chill at bay with an elevated version of the workaday puffer jacket. —New York Magazine

Southern California is having its smoggiest summer in nearly a decade and hospitals report an increase of people with breathing problems. —ABC News

You could say Rob Connolly’s competent but slight thriller “Edge of Winter” is about extreme roughing it. —The New York Times

Only at the end of spring did they rise above average, the Woodland Trust said. —The Guardian

Save Time & Work Smarter with these 5 Email Apps

Do you have any idea how many hours a week you spend reading and writing emails? Well, according to a recent study by McKinsey & Company, it could easily be 11 hours for the average worker—and that doesn’t even count personal time! Just let that sink in for a moment…

Well, now you can take matters into your own hands (and possibly retain some sanity) with these time-saving and feature-packed third-party apps.

1. Yesware     Especially helpful for: Sales professionals

Want to know what happens after you click send? This is Yesware’s big hook, and it’s a meaty way to explain a product that gives you a ton of insights on post-send activity.

 

• Know who opens and clicks on your emails and on what device
• Schedule your emails to send later
• Automated follow-ups via mail merging
• Syncs with Salesforce
• Works with Gmail, Outlook and iPhone

 Get Yesware for Free Here >

2. Boomerang     Especially helpful for: Organization of sent and received email

Boomerang has a similar feature set to Yesware, but we are adding it to the list because it’s a little more mainstream focused and less sales-industry driven. For instance, if you receive a bill but don’t want to deal with it today, you can click on the boomerang icon to send the bill to the top of your inbox at a later date.

• Know when someone opens your email
• Set custom reminders to respond or follow-up
• Schedule your emails to send later
• Works with Gmail and on smartphones

 Get Boomerang for Free Here >

3. Inbox by Gmail     Especially helpful for: Early adopters and users who receive a lot of promotions

Inbox is Google’s latest email product that overhauls the email client experience. Right now, it’s available by invite only but only takes a few seconds to request an invitation on the official site.

 

• Scan important info from emails without having to open them
• Put to-do reminders at the top of your inbox
• Automatically catalogue promos, travel info, and purchases
• Works with Google Chrome or smart-phones

 Get Inbox for Free Here >

4. Rapportive       Especially helpful for: Getting context on whom you’re emailing

Rapportive is basically LinkedIn meets Gmail, and it’s really slick. While emailing contacts you’ll see their profile with important details. It’s a very simple but useful way to save time and to keep content relevant.

 

• See who you’re emailing
• View contact’s job profile and location
• See your shared contacts
• Connect via LinkedIn without leaving Gmail
• Works with Gmail only

Get Rapportive for Free Here >

5. Grammarly on Chrome      Especially helpful for: Eliminating writing errors and improving communication effectiveness

Last but certainly not least is Grammarly for Chrome, which is new and absolutely free. Grammarly will intuitively help you eliminate writing mistakes nearly anywhere you type on the web, including Gmail and other popular email clients.

• Correct up to 10x more writing errors than with popular word processors
• Evolve your writing together as the app becomes smarter the more you use it
• Works with Gmail, Facebook, Twitter, Yahoo, LinkedIn and thousands of other sites

Get Grammarly for Free Here >

5 Tips for Writing an Amazing Thank-you Card

If you want to let someone know how much you appreciate what they’ve done for you or what they’ve given you, the classic way—writing a thank-you card—is still the best, the classiest, and the most appreciated way of expressing gratitude. Lest you forget this, there’s always National Card Reading Day to remind us how fulfilling it is to receive a thank-you card, and how respectful it is to send them. If you’ve never written a thank-you card before, don’t worry—it’s easy to write a great one if you follow the steps below.

Set Aside the Time

Sometimes you might need to write more than one thank-you card. After a wedding, for example, it’s a good idea to send thank-you cards to people who attended or sent gifts. But even if the number of thank-you cards you need to write is relatively small, always set aside enough time to write them. Writing thank-you cards shouldn’t be rushed, and you don’t want to make mistakes in your cards. Consider drafting your messages on scratch paper or your computer first and then copying them into the cards themselves.

Make It Personal

A thank-you card says that you took the time to choose the card, compose the message, write it down, and send it. But if you were to print out your thank-you cards, it would completely ruin the personal touch. That’s why thank-you cards should always be handwritten. Not only that, but they should be handwritten in your nicest writing because there’s no use in writing a thank-you card that the recipient won’t be able to read.

Be Polite

Thank-you cards need to be polite. Don’t start with “Hey You,” even if that’s how you would greet the person on the street. Thank-you cards are a classy way of showing your appreciation for someone’s effort and goodwill, and if you’re going to do it, do it right. Start with “Dear…,” and end with “Sincerely,” or “Yours truly.”

Be Thankful

Being thankful in thank-you cards is more than just a statement, and it should be expressed in more than one sentence. The first sentence of the card should say what you’re thankful for. After that, mention how you are using the thing you’re thankful for or how it has helped you. It’s also a good idea to include a reference to the next time you might see the person you’re writing to, and to state once more that you’re thankful.

Be Pleasant, but Don’t Exaggerate

No matter how thankful you might be, resist the temptation to exaggerate. For example, if you’re writing a thank-you note for a painting you got as a present, saying that it changed the way you think about art might be an exaggeration. On the other hand, saying that you’ve already found a nice place for it on a living room wall demonstrates exactly the right amount of pleasantness expected from a thank-you card.